Rückgaberecht

At Azoni, we want you to love what you receive. We carefully inspect every item before shipping and aim to describe everything as clearly as possible. However, if you are not satisfied with your purchase, here’s how we handle refunds.

You have 14 days from the day you receive your order to let us know you’d like to return or exchange something.

Just send us an email at info@byazoni.com with your order number and the item you'd like to return.

After that, you have another 14 days to send the item back.

We accept returns if:

• The item is unused, without signs of wear, in original condition, and in its original packaging

• You include the order number or proof of purchase

We’re unable to accept returns on:

• Custom-made or personalized items

• Sale or clearance items

• Gift cards

• Digital downloads (once accessed)

If something arrives damaged or isn’t what you ordered, please contact us within 48 hours of delivery.
We’ll ask for a photo and a short description, and we’ll send a replacement or issue a full refund—including return shipping if needed. We enccurage you to take photos of the package condition by delivery,

Once we receive your return and check it, we’ll refund you within 14 days to your original payment method.
Shipping costs are not refunded unless the item was incorrect or damaged.

• Sie sind für die Rücksendekosten verantwortlich, es sei denn, der Artikel war defekt.

• Wir empfehlen den Versand mit Sendungsverfolgung, da wir verloren gegangene Rücksendungen nicht erstatten können.

• Wir senden Ihnen die Rücksendeadresse, sobald Sie uns kontaktieren.

Wenn Sie einen Artikel umtauschen möchten, senden Sie ihn bitte zurück und bestellen Sie den gewünschten Artikel neu. Kontaktieren Sie uns mit Ihrem konkreten Anliegen unter info@byazoni.com – wir finden eine Lösung.